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FTP Accounts

Create FTP logins that can upload files to one folder of a website, and change their password or folder.

Reference Checked against panel v2.3.2 Updated 11 Oct 2026 · 3 min read Open in your panel

An FTP account is a login for an FTP program such as FileZilla. Each one belongs to one domain and is limited to a folder inside that domain's directory, so you can give a designer or developer access to one site without sharing your hosting account's password. Use FTP for files the File Manager cannot take: images, archives and anything over 1 MB.

Create an FTP account

  1. In the panel, open Files → FTP Accounts.
  2. Log In: enter a name, such as designer. Use lower-case letters, digits, dots, dashes and underscores. The panel puts your hosting account's username and an underscore in front of it, so designer becomes acme_designer for the hosting account acme.
  3. Domain: choose the website the account is for.
  4. Password: enter a password of at least 10 characters with upper- and lower-case letters and a number, or click Generate for a strong one. Keep it somewhere safe: the list does not show passwords.
  5. Directory: the folder the account opens in, inside the domain's directory. public_html is the website itself. Leave it empty to give access to the whole domain directory. The folder is created if it does not exist.
  6. Click Create FTP Account.
The FTP Accounts page with the Add FTP Account form, the Connection Details panel and a list of FTP accounts with their domain and path.The FTP Accounts page with the Add FTP Account form, the Connection Details panel and a list of FTP accounts with their domain and path.

Connect with an FTP program

The Connection Details panel on the page has everything your FTP program needs:

Setting Use
FTP Server The server name shown on the page.
FTP Port 21, with FTPS (explicit TLS). Choose FTP over explicit TLS in your program.
Username The full log in as listed in the table, for example acme_designer.
Password The password you set for that FTP account.

Change the password or folder

  1. Find the account in the list.
  2. Click Change Password, enter the New Password and click Save.
  3. Or click Change Directory, enter the folder inside the domain's directory and click Save. Leave it empty for the whole domain directory.

Delete an FTP account

  1. Click Delete next to the account.
  2. Confirm.

Common errors

Message Why What to do
The log in field format is invalid. The name has spaces or other characters, or starts with a dot, dash or underscore. Use lower-case letters, digits, dots, dashes and underscores, starting with a letter or digit.
The log in field must not be greater than … characters. With your hosting account's username in front, the login would be longer than 32 characters. Choose a shorter name.
The password field must be at least 10 characters. The password is too short. Use 10 characters or more, or click Generate.
The password field must contain at least one uppercase and one lowercase letter. The password is all one case. Mix upper- and lower-case letters.
The password field must contain at least one number. The password has no digit. Add a number.
The folder must be inside the domain's directory. The directory contains ... Enter a folder inside the domain's directory, such as public_html/uploads.
The directory field format is invalid. The directory has characters other than letters, digits, dots, dashes, underscores and slashes. Remove spaces and other characters.
That item already exists. An FTP account with that login already exists. Choose another name, or change the existing account.
That item does not exist. The account was deleted in the meantime. Reload the page.

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