Terms of service

These terms apply when you create a Zeyo account or use any Zeyo Host service: web hosting, cloud hosting, WordPress hosting, Zeyo Mail and the control panel at my.zeyohost.com. [To confirm: legal entity name, registration number and registered address.] In these terms "we" means that entity and "you" means the person or organisation that holds the Zeyo account.

1. Your account

• You need a Zeyo account to buy and manage services. Keep your sign-in details safe and turn on two-factor sign-in; you are responsible for what happens under your account, including what team members you invite do.
• The details you give us (name, email, billing information) must be accurate and kept up to date.
• You must be at least 18, or the age of majority where you live, to open an account.
• One Zeyo account can own several hosting accounts. Each hosting account has its own username and its own password for FTP, SSH and webmail.

2. Services and plans

• Each plan includes the resources and panel tools listed for it on our pricing page when you buy it.
• We may improve or change the panel. If a change removes something your plan includes, we will tell you beforehand and you can cancel with a refund of the unused part of your period. [To confirm: notice period, suggested 30 days.]
• "Unlimited" and "unmetered" resources are subject to the Acceptable use policy: they are meant for normal websites, not for file storage, backup archives or anything that degrades the server for others.

3. Payment and renewal

• You pay in advance for each billing period (monthly or yearly). Services renew automatically at the end of each period until you cancel.
• We do not use introductory prices: a renewal costs the same as the plan's price at the time it renews. A coupon applies to the first payment only.
• [To confirm: price changes. Either existing subscriptions keep their price, or we give at least N days' notice before a new price applies to a renewal.]
• If a payment fails, we will remind you by email. If it is still unpaid after the grace period [To confirm: currently 7 days], we may suspend the service until it is paid. Your data is kept for [To confirm: N days] after suspension before we may delete it.
• Taxes are added where the law requires and shown before you pay.

4. Cancelling

You can cancel any time from Billing in your panel. The service keeps running until the end of the period you paid for. Refunds are covered by the Refund policy.

5. Your content

• You keep all rights to the websites, files, databases and email you put on our servers.
• You give us permission to store, copy and transmit that content only as needed to run the service (for example, to serve your website, make backups and deliver your email).
• You are responsible for your content being lawful and for having the rights to it.

6. Acceptable use

You agree to follow the Acceptable use policy. We may suspend a service that breaks it, with notice where we can give it, and immediately where there is a risk to other customers, our servers or the public.

7. Backups

We keep backups of hosting accounts as described in your plan, and you can restore them from the panel. Backups are a safety net, not a guarantee: keep your own copy of anything you cannot afford to lose.

8. Availability and the SLA

We work to keep services running at all times. What we commit to, and the credits you get if we fall short, are in the Service level agreement.

9. Liability

[To confirm with counsel: limitation of liability, exclusion of indirect losses, cap (for example the fees paid in the previous 12 months), and consumer-law carve-outs for the countries we sell to.]

10. Ending the agreement

You can end it by cancelling all services and closing your Zeyo account. We can end it with [To confirm: 30 days] notice, or immediately for serious or repeated breaches of these terms. After a service ends, you can ask us for a copy of your data for [To confirm: N days], after which it is deleted.

11. Changes to these terms

We will email you about material changes at least [To confirm: 30 days] before they apply. If you do not agree, you can cancel before they apply.

12. Law and disputes

[To confirm: governing law and courts.]

Contact

Questions about these terms: [email protected].