Refund policy

[To confirm: the refund window. The text below assumes a 30-day money-back period on a first purchase.]

Your first payment

If you are not happy, cancel within [30 days] of your first payment for a plan and we refund that payment in full. Ask from Billing in your panel or by writing to [email protected].

Renewals

Renewals are not refunded after they are charged, but you can cancel at any time to stop the next one. Your service keeps running until the end of the period you paid for.

[To confirm: whether yearly renewals cancelled within N days get a pro-rata refund.]

Plan changes

• Upgrades apply straight away; you pay the difference for the rest of the period. [To confirm: proration as the panel bills it.]
• Downgrades and billing-period changes apply at your next renewal, so there is nothing to refund.

What is never refunded

• Setup fees, where a plan has one. [To confirm.]
• Services suspended or closed for breaking the Acceptable use policy.

How refunds are paid

To the method you paid with, within [10 working days] of approval. Payments through Paddle are refunded by Paddle, as merchant of record.